We strive to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
Returns & Replacements
We accept replacement requests only for products that are:
• Damaged during transit.
• Defective upon arrival.
• Incorrect items received.
Customers must notify us within 48 hours of delivery if they receive a damaged, defective, or incorrect product.
To request a replacement, please provide:
• Your order number.
• Clear photos and video of the product while opening the package.
• Clear photos and video of the packaging received.
Replacement requests must be submitted within 3 days of delivery.
Unboxing Video Requirement
To be eligible for a replacement or refund claim for damaged, defective, missing, or incorrect items, customers must record a complete unboxing video while opening the package.
The video must:
• Start before the shipping package is opened.
• Clearly show the shipping label and package condition.
• Capture the entire unboxing process from start to finish.
• Be continuous and unedited.
• Contain no cuts, pauses, filters, or alterations.
Claims related to damaged, defective, missing, or incorrect items may be declined if a clear, continuous, and unedited unboxing video is not provided.
Photos alone may not be sufficient for claim verification.<br
Non-Returnable Items
The following items are not eligible for return or replacement:
• Products that have been used, washed, or altered after delivery.
• Products returned without original packaging.
• Products damaged due to misuse, improper handling, or normal wear and tear.
• Returns requested after the specified return period.
Change of Mind
We do not accept returns or exchanges for change-of-mind purchases, incorrect product selection, or personal preference.
Please review product descriptions, specifications, and images carefully before placing your order.
Refund Policy
Refunds are issued only in the following situations:
• A replacement product is unavailable.
• The order cannot be fulfilled.
• A refund is approved after review of a damaged, defective, or incorrect item claim.
Approved refunds will be processed to the original payment method used for the purchase.
Refund processing times may vary depending on your bank or payment provider and may take 5–10 business days to reflect in your account.
Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests may not be accepted.
Contact Us
If you have any questions regarding returns, replacements, or refunds, please contact us:
Cart is empty